Feedback Management System

Feedback Management System is a unique product designed to make the internal complaint system (between employees) and external complaint system (with the customers) more efficient. It also takes care of the entire requests, feedback, appreciation and other nature of internal and external communications.

As soon as any type of complaint is punched in an automated reference Id is generated along with the respective resolution time based on the severity of the complaint. Now if the complaint is not addressed in the stipulated time it gets escalated to higher level and further to still higher level if still not locked.

It will also generate the MIS reports of all the complaints with their status and resolution details based on various parameters.

Thus, this product ensures the efficient and timely flow of communication for satisfaction of employees and delighted customers.

However, the product is totally customizable & integrate-able to client’s database as per the need. For free demo of this product at your end, kindly contact us.